Ensuring proper delivery of your bed from our warehouse to your home is of the upmost concern to us so we have employed DB Schenker as our main provider of delivery services. DB Schenker is a €15.3 billion company with 1,500 locations worldwide employing over 91,000 professionals. They are the number one provider of land transport solutions in Europe. A tracking number is available from DB Schenker upon request for customers who wish to track their shipment.
We don’t believe in hidden delivery charges so all delivery charges are included in our prices. This is our policy in regard to our standard countries where prices are published on individual websites. Standard countries are:
Ireland, United Kingdom, United States, Germany, France, Italy, Spain, Sweden, Norway, Denmark, Canada, Switzerland, Netherlands, Finland, Austria (Prices on German Website), Belgium and Luxemburg (Prices on French Website)
Outside of these standard countries, we can organise delivery, as Schenker is a global company. However, the cost of delivery would vary depending on the delivery location.
If you are unable to take delivery of your goods on the pre-arranged date, similarly, if you are out when we arrive or you are running late, we are unable to wait more than a reasonable time and will have to move on to the next delivery and rearrange yours for another day.
It is critical you do not dispose of your old bed or mattress until your new one has been delivered as on occasion deliveries may fail at the last minute for unforeseen reasons and we would hate you to be left with nothing to sleep on until we rearrange a new date.